I cannot defrost my windows or maintain a safe cabin temperature. I am unsure why gm is not making this major safety concern a priority because we are now in the middle of a chicago winter we’re temperatures are regularly below freezing. This ongoing issue is a major safety concern that has rendered my vehicle unfit for operation. I have not heard back on mitigation or rectification plan for our issue. I have also filed a separate claim in January of 2023 to gm customer service notifying them of the ongoing issue and escalating to upper management. A spac case was created by our dealer in October of 2022, notifying the system of the urgent need and our dealer has followed up numerous times that gm has not provided any timeline for replacement.
Again we were told that the item was not available from gm and we would be contacted when more information was available.
After following up numerous times with no actionable timeline from the dealer we consulted with a secondary mechanic who confirmed the issue was related to a thermostat sensor malfunction and would require a replacement thermostat. We were then told the thermostat required replacements but there was no part in existence and they would notify us when it became available. We reported issues with our thermostat to our dealer back in September of 2022.
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